For a company that built its reputation on quality, Sonos has entered an utterly unacceptable level of business conduct with its “app-ocalypse.”
  • Sonos’s botched app rollout is a significant leadership failure, resulting in widespread customer dissatisfaction and technical issues that undermine its brand.
  • Over 100 employees were laid off, likely due to the mishandling of the app, reflecting poor leadership priorities and decisions.
  • Sonos now faces potential long-term damage to its customer loyalty and market confidence, with upcoming updates needing to address these issues urgently.
    • ryan213@lemmy.caEnglish
      10·
      11 months ago

      I hardly use my Sonos speakers now since the big update. I just replay what I have in the queue and hope it doesn’t fail to connect.

      • AbidanYre@lemmy.worldEnglish
        4·
        11 months ago

        Other than the soundbar on my TV, the thing I use it for 90% of the time is an alarm that pays lullabies for my kids from Navidrome. I had to revert the android app and tell everything to never upgrade.

  • fubarx@lemmy.mlEnglish
    16·
    11 months ago

    When Sonos first came out, they had this really easy to use, standalone device. It had a track wheel like the old iPods, buttons, and a color display. That made it easy for non-tech people to browse and choose what to play. Then they decided to drop that and go the app route. It’s been downhill ever since.

  • QuarterSwede@lemmy.worldEnglish
    111·
    11 months ago

    I’m the complete opposite of its users apparently. I never use the Sonos app to play music (it’s been crap for that before 2.0). I just airplay through iOS’s system and enjoy its multi-room audio in bliss. I didn’t buy a Sonos system to integrate other Sonos device with it. I bought it to integrate with other Airplay devices and be my living room sneaker surround setup (an Arc+sub gen 3+lamp Symfonisks). Again, the app has always sucked compared to favorite Music/Podcast app + Airplay 2.

    • g0nz0li0@lemmy.worldEnglish
      4·
      11 months ago

      I’m the opposite too, for a different reason to you. I have Sonos home theatre (soundbar, sub, rear speakers) and Chromecast with Google TV hooked up to the TV. I control music on a pixel phone or pixel tablet through the Chromecast, Sonos kinda just hangs off on the edge of my ecosystem and I don’t think about it. I maybe use the app a few times a year.

      But I get why if you just have a few speakers it would be a pain to use the app.

  • Num10ck@lemmy.worldEnglish
    8·
    11 months ago

    i just use 15 year old apple airports that you can find for dirt cheap used and they do airplay 2.0 perfectly, and i haven’t had to restart them in several years. then plug them into whatever aux speaker you want.

  • Bdtrngl@lemmy.worldEnglish
    7·
    11 months ago

    It took me 2 solid hours to find a work around to get my parent’s speaker working again. Thanks Sonos!