Some Samsung smart fridges stopped working on Tuesday due to a firmware update.
Korean outlets were the first to report the problems, which affect Samsung’s Bespoke AI line of fridges. Star News Korea, per a Google-provided translation, said that most of the affected devices were four-door fridges from 2024 or later.
I had a Samsung fridge-freezer from around 2012, and it developed a fault where it would stop trying to be cold after two days. The engineer diagnosed a faulty motherboard and wanted about 1/3rd the cost of a new fridge to fit a new one, so instead I fixed it with a timer plug that switched it off and on again every day at 3:15am
Samsung should be responsible for reimbursing everyone for the value of their spoiled food.
Why are people still buying Samsung and LG appliances? After my 1st Samsung stove died just over a year, I learned my lesson. Wake up consumers and quit spending money on garbage!!
A fridge doesn’t need AI. Or a firmware.
Don’t connect your fridge to the internet. Just don’t.
Right? Just because a networked version exists, doesn’t make it a good idea.
Skill issue. Put it on an IoT vlan or subnet and keep it off the internet. Tunnel in and reap any benefits without internet exposure. Only thing that needs to stay updated is the tunnel and it’s host. Headscale is nice
Seems like a lot more work than just remembering to make a list before you leave home.
But how else am I going to get on that sweet sweet subscription service for keeping my food cold?
Don’t buy appliances with network capability at all.
It’s a fridge. It doesn’t even need an 8 bit microcontroller from the 1970s.
My washing machine keeps asking to be connected to the WiFi. 2 years I’ve been ignoring it, which has been very convenient. I think it just wants to watch porn.
So that’s what it means when it asks for a full load…
I caught my mother’s dehumidifier connecting to WiFi to watch porn. The damn thing was actually dripping wet.
Was it a dehumidifier by marriage? A step dehumidifier is quite the thing apparently.
GideonD
No, but it sits right next to a washing machine. I’m surprised it wasn’t stuck inside with its bottom sticking out.
Imagine if you could make it watch advertising for your earnings… But yes, it would need the softwares belong to you, rather than to the washing machine’s maker…
There are apps which basically do that.
It can use a 32 bit microcontroller, like mine does, but it only has some pretty basic functionality like setting temperature and shutting down the fans if door opened. Anything beyond that is just overengineering.
…a smart fridge should be smart enough to still act like a fridge when its confused
we need to start tearing out the garbage. smart appliances aren’t smart, they’re extractive enshittification.
Yeah this is a matter of making it fail safe. A refrigerator that isn’t operating at food preservation temperatures (and freezing temperatures in the freezer) is dangerous.
Appliances related to safety such as refrigerators and temperature control need to have a safe position they can fail to when their logic is confused.
It is fun for me… I am a crazy fool developper and most real software professionals tell me I am dumb to think that a mistake should lead to something else than an error that kills the program (and wait for user’s restart).
So, yes, I agree with you, out it won’t happen as long as makers trust deprivating software makers (those who make softwares no one else may modify).
And here I am using the same fridge that’s been going since before the end of the Cold War.
Half of my homes appliances are from the 70s/80s, and a handful are modern. Can u guess which ones are breaking? Fuck I will NEVER get rid of my cooktop and oven they are older than me and will likely outlive me still !
Time for me to get on my Samsung soapbox, and it is for an entirely different reason but very relevant for why you shouldn’t buy a Samsung appliance!
Never. I repeat NEVER, buy a Samsung home appliance. For this reason ONLY. Especially when it comes to food preservation… or simply keeping food cold.
Here is the thing. Samsung will not let approved service repair companies stock parts. I repeat, WILL NOT LET APPROVED SERVICE REPAIR COMPANIES STOCK PARTS. So if you buy a Samsung refrigerator through Home Depot… and it breaks under warranty… you will get an apologetic service technician that will confirm that your appliance is broken.
Great!… I already knew that. That’s why all of my perishables are starting to smell funny. The service person feels bad for you but they don’t have the part to fix your appliance. They can order the part within 24 hours and be back this time tomorrow. Did you already have to take the day off work for the 6 hour service window???
Well this is all super annoying especially if you bought the EXTRA large capacity refrigerator and freezer… that NO ONE has enough coolers and ice to preserve…
Okay, so the service person orders the part and, dang… that wasn’t the problem!
Weird, Okay so NOW the service person will order the more expensive part that is actually the problem. All of the ice in the cooler has melted. All of your cooler food has spoiled.
The refrigerator THREE DAYS LATER is now fixed. F#*k Samsung appliances. And this is the annoying part about all their 5 star reviews. Yeah they look nice when you give them their stars but their reliability is GARBAGE!!!
If an “appliance company” will not let service people stock parts… for the love of god DON’T BUY IT.
Lastly… Samsung ice makers ARE THE WORST!!! You will only have REGRETS. REALLY!!!
Do you have a link to that not-stocking of parts?
Sounds like experience and not reading knowledge.
If an automated update bricks my fridge, warranty or not, you owe me a new fridge
If that is a problem, them maybe you shouldn’t have required OTA updates as a requirement for a fridge.
The problem would be solved by not buying a fridge that needs a goddamn firmware update to operate. Just buy a regular, standard fridge. the kind we’ve used for 70+ years. All that smart shit doesnt make your food colder, or last longer, all it is, is cheap slop garbage shoved into a device to turn a 200 dollar device into a 2200 dollar device at little extra cost to the maker.
Mind you, even relatively simple fridges can technically have firmware because these days the cheapest way to implement something like a defrost timer is with a microcontroller. Of course that firmware is so simple that it doesn’t need updates and definitely doesn’t need to be connected to the internet.
Other than that I don’t really see what a smart fridge can do that you can’t cover by sticking a cheap tablet on the fridge door. Sure, maybe a smart fridge can order butter from Amazon when it thinks that yours runs out but you can do the same with your phone and “buy it again” in seconds. Assuming that you even want to buy your groceries from an e-retailer.
It’s definitely a pointless price inflation device that makes the fridge less reliable to boot.
I’m honestly surprised that a smart fridge wasn’t basically that. That seems like the kind of lazy shortcut you’d expect to see, rather than everything being run off the one computer.
That is no excuse for the manufacturer not being on the hook for selling garbage, it pushes the work of QA to the consumer.
Only very large fines will end this endless streak of shit appliances. The only silver lining is that these products are targeted at people with more money to sue them.
I think there’s gonna be a renaissance of manufacturers who can charge a slight premium for slightly updated 1950s designs. modern materials, like modern cfc alternatives, but built rock solid, -it just works- tech. knobs. switches.
I’d like to believe that, but I can’t see it happening.
Of course, there is a tractor company in Alberta, Canada that is making old school tractors without all the bells and whistles, and selling them for a fraction of what John Deere charges.
So maybe…
that appeals to farmers who wont have to send their tracter 400 miles away to the nearest service center to get it fixed because they arent allowed to work on their own equipment anymore thanks to john deeres invasive DRM.
I can dream lol.
slate truck too.
I’ve been hoping for the same for 20 years and smart bullshit just gets dumber and more plentiful every year.
its not exactly easy to spin up a factory making deshitified good… and things like fridges and stoves are not exactly something someone can make artisanally in their garage.
its not exactly easy to spin up a factory making deshitified good… and things like fridges and stoves are not exactly something someone can make artisanally in their garage.
yeah no shit sherlock. until there’s a profit to be had nothing gets made.
as consumers we have to make it known we’re done buying this enshittification
The usefulness of a smart fridge always seemed dubious to me, but why the hell is the refrigeration part managed by the smart part? It’s literally just a pump.
If the fridge operation depends on a simple thermostat and compressor, then it’s more reliable and can be repaired with lamp wire and a soldering iron if it does break. Samsung would rather have a system depending on a control board they build for $3 and sell you for $600 when it breaks.
They change the firmware and connectors every year or two to make sure no one can build a universal replacement
Yup. We used to have a fridge built in the early 80s (possibly late 70s) that lasted until 2015. Ugly ass harvest gold color and everything. Ran it continuously. Had to have it repaired maybe twice in all that time. We moved out and left it behind; for all I know it’s still going (though probably not because it was truly an eyesore).
The point is that a well built refrigerator can last decades, same as other major appliances like washing machines and dryers. No computerization necessary at all. Our fridge was not the most energy efficient by the end, obviously, but apart from that . . . why not build them to last?
Greed. Just overwhelming, all-consuming corporate greed.
Electrical controls are cheapers
Like not controls as in the “colder” knobs, but what senses and maintains the temp. When/if that turns off, the fridge can’t tell what temp it is. It could be zero or 100, shutting off ruins the food, but not turning off would permanently break the fridge.
One of the few silver linings to data centers is it may change the math and we’ll start to see old school 1950s “dumb” appliances again just because the components for a smart fridge are now more expensive.
Our prices won’t go down, but at least it’ll be a dumb fridge that gets replaced in 40 years instead of the new ones that barely last a decade.
Because how else will they enshittify it?
Appliance repair guy here and I have only one thing to say: 😂😂😂😂😂😂😂
Y’all remember when Windows updated their OS and all computers without enough memory to run it were bricked?
Because we didn’t throw a fit then, when a company’s update destroyed our possessions, now we’re getting more of it.
This could actually just be more modes of planned obsolescence.
Or Apple deliberately slowing down old iPhones to get people to buy new ones.
Don’t buy a smart fridge, simple as.
Sadly I can see a future where the non-smart option will no longer be available. Or very limited in choice for the consumer.
It’s already the case with TVs. The next logical step is to make it so it will refuse to work unless you connect it to the internet to “activate” it or even worse have it connect to the cellular network to be always on-line whether the owner of the device is aware of it or not. The vast majority of the consumers are still completely ignorant about this and buy this crap.
Fortunately appliances seem to still offer plenty of “non smart” options for now. But who knows what it will be in 10 years?
At some point it will be impossible to buy one that isn’t.
If there will be a sufficient request, someone will built them.
