Update 2: After excruciating 20 hours or so I finally managed to download all my photos. I cancelled my subscription, shut down my account and wish you guys all the best!

Update: I assume Safari puts tabs in sleep mode after it doesn’t detect activity. As long as I keep my screen unlocked and use Firefox, I can download files. Although, they’re very slow since there is not an actual export option. In my opinion, Drive needs a lot of work and Proton needs to make it easier to export out of all their apps!

Sorry, I have to vent right now. I am really sad that I will probably lose my pictures of 2024. I have a Proton Drive subscription, but it’s been giving me a lot synchronization problems. I won’t go into detail on them, because I have already spent so much time with Support to find a solution. There just isn’t any and it’s unclear they will ever fix it.

So I decided to cancel my subscription on Proton Drive at least. Turns out it is practically impossible to download my media from Proton Drive. This is my sixth attempt downloading media and it keeps getting canceled close to the end. There is no other export option than to manually select media, download them through the browser and pray that it will finish.

I tried with 500 items, as support recommended me. It didn’t work. So I worked my way down to 400, now to 300 and it keeps failing. I don’t know how to get my pictures away from this terrible Drive app. It’s not doable to work in very small batches. I don’t have this time on hand and Proton can’t offer any solution either. I cannot even downgrade my subscription if it’s using up more than the 15GB storage that they offer.

After I find a way to export all my media, I will close down my Proton account. This is not the way of doing business. In the best I managed to easily download all my media from Google Photos and iCloud. I regret leaving iCloud and at this point, just invest the money in self-hosting solution.

Never Proton Again

  • gian English
    3·
    4 days ago

    However, I still think Proton should make it easier for us to export media. This seems no different than the walled Apple garden. Once you go in, you can get out very difficult.

    You could be right, but exporting the data is a simple download. Maybe a button “Download all my files” could be usefull.

    • mnhs1@lemmy.worldOPEnglish
      11·
      4 days ago

      Exactly! The support team did acknowledge that there are known issues if you download 500 items at once. I had these issues even at 300 files. Only with batches of 100 it worked well. They really need to figure this out. Proton Drive is their worst product.

      • gian English
        2·
        2 days ago

        If you are right and the connection is closed by your browser because OS put it in backgroud (or suspend it) I think that Proton, or anyone else, can do little to nothing on their side.