The Self-Checkout Nightmare May Finally Be Ending::Self-checkout is a failed experiment, and a growing number of stores are backpedaling on these cursed machines.

      • supamanc@lemmy.world
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        2 years ago

        Since they increase theft/loss rates. If the increase in losses is greater than the saving in wages, they are a failure.

    • TheRedSpade@lemmy.world
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      2 years ago

      For real. The wait is often shorter than the cashiers’ lines, and I don’t have to interact with anyone. 99% of the time that someone has a problem with them it’s user error. Though I do hate that the ones near me can no longer be muted.

      • JackFrostNCola@lemmy.world
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        2 years ago

        Agreed, also i like to stack my bag very methodically with heavier and more sturdy items at the bottom, cold things together, interlock and tetris everything so the bag has its own integrity and doesnt collapse and spill items out into the car after a corner.
        Yes i know the checkout person also stacks in a similar fashion but they are paid the slap it through and into a bag as fast as possible to serve the next customer and i dont mind sacrificing an extra 15seconds of my day over the bag stacking operation to do it right.

    • nerin@lemmy.world
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      2 years ago

      It would be insane to take them out completely they are an introvert’s dream and most people prefer them for smaller shopping trips. Now if every store went to the scan and go model then I would be okay with them being gone. Scan items as you shop and then pay from your phone. The only interaction is an employee at the door just quick checking your receipt by scanning a few of the items. It’s glorious.

      • alice_mac@lemmy.world
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        2 years ago

        This or Amazon’s trial store where you walk in and it just tracks you based on the photo of your face you upload to your account are the way forward

        • squid_slime@lemmy.world
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          2 years ago

          We should do everything in our power to avoid face tracking. Its truly disturbing that we are allowing private companies to have this power, going as far as to invite it by uploading a picture of ourselfs to them.

          • alice_mac@lemmy.world
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            2 years ago

            I mean we might find a way to create a decentralised open source face tracking which would solve the issues of business being evil… Except face tracking or not businesses will find a way to be evil due to common greediness.

  • nous@programming.dev
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    2 years ago

    “We had relied and started to rely too much this year on self-checkout in our stores,” Vasos told investors. “We should be using self-checkout as a secondary checkout vehicle, not a primary.”

    That is the key point here. Use them to replace the express lanes but dont replace all checkout points with them.

    they actually increase labor costs thanks to employees who get taken away from their other duties to help customers deal with the confusing and error prone kiosks

    Now that is bullshit… how can it cost more to have someone spend part of their time to help a customer when they have a problem vs having an extra person help them full time during checkout.

    Still, 60% of consumers said they prefer self-checkout as of 2021, presumably because they’ve never seen Terminator (wake up sheeple).

    WTH… I really don’t understand why this person hates them so much. Seems to have some hidden agenda but I cannot for the life of me tell what it is.

    • WhatAmLemmy@lemmy.world
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      2 years ago

      The #1 argument against any sort of automation is that it replaced workers and concentrates wealth for the few; increasing wealth inequality.

      If we lived in a society with strong safeguards, redistribution of wealth, and economic mobility, most of the people who currently oppose automation would not.

      I say this as someone who automates jobs.

    • Buffalox@lemmy.world
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      2 years ago

      Still, 60% of consumers said they prefer self-checkout

      What a nightmare. 😜🤪 Ehr I mean what nightmare? 🤔

      Seems to have some hidden agenda but I cannot for the life of me tell what it is.

      IDK, maybe pandering to people who are chronically against any kind of change?

    • Candelestine@lemmy.world
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      2 years ago

      … yes! That is exactly what this shit is, actually. Just, not limited to that medium/timeslot anymore.

      Ugh…

  • Buffalox@lemmy.world
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    2 years ago

    Self checkout works fine here, and I like that I can skip the line for faster checkout when I only have a few items.
    But maybe that’s because no shops have bet heavily on it, it’s only an added option, you can still use traditional cashier checkout everywhere here.

  • CaptainSpaceman@lemmy.world
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    2 years ago

    Nobody in here mentioning theft as the reason. Target and other stores have said they may be rolling back self checkouts as well.