I think LLMs are fine for specific uses. A useful technology for brainstorming, debugging code, generic code examples, etc. People are just weary of oligarchs mandating how we use technology. We want to be customers but they want to instead shape how we work, as if we are livestock
I am explicitly against the use case probably being thought of by many of the respondents - the “ai summary” that pops in above the links of a search result. It is a waste if I didn’t ask for it, it is stealing the information from those pages, damaging the whole WWW, and ultimately, gets the answer horribly wrong enough times to be dangerous.
Right? Like let me choose if and when I want to use it. Don’t shove it down our throats and then complain when we get upset or don’t use it how you want us to use it. We’ll use it however we want to use it, not you.
I should further add - don’t fucking use it in places it’s not capable of properly functioning and then trying to deflect the blame on the AI from yourself, like what Air Canada did.
When Air Canada’s chatbot gave incorrect information to a traveller, the airline argued its chatbot is “responsible for its own actions”.
Artificial intelligence is having a growing impact on the way we travel, and a remarkable new case shows what AI-powered chatbots can get wrong – and who should pay. In 2022, Air Canada’s chatbot promised a discount that wasn’t available to passenger Jake Moffatt, who was assured that he could book a full-fare flight for his grandmother’s funeral and then apply for a bereavement fare after the fact.
According to a civil-resolutions tribunal decision last Wednesday, when Moffatt applied for the discount, the airline said the chatbot had been wrong – the request needed to be submitted before the flight – and it wouldn’t offer the discount. Instead, the airline said the chatbot was a “separate legal entity that is responsible for its own actions”. Air Canada argued that Moffatt should have gone to the link provided by the chatbot, where he would have seen the correct policy.
The British Columbia Civil Resolution Tribunal rejected that argument, ruling that Air Canada had to pay Moffatt $812.02 (£642.64) in damages and tribunal fees
ruling that Air Canada had to pay Moffatt $812.02 (£642.64) in damages and tribunal fees
That is a tiny fraction of a rounding error for a company that size. And it doesn’t come anywhere near being just compensation for the stress and loss of time it likely caused.
There should be some kind of general punitive “you tried to screw over a customer or the general public” fee defined as a fraction of the companies’ revenue. Could be waived for small companies if the resulting sum is too small to be worth the administrative overhead.
I think LLMs are fine for specific uses. A useful technology for brainstorming, debugging code, generic code examples, etc. People are just weary of oligarchs mandating how we use technology. We want to be customers but they want to instead shape how we work, as if we are livestock
I am explicitly against the use case probably being thought of by many of the respondents - the “ai summary” that pops in above the links of a search result. It is a waste if I didn’t ask for it, it is stealing the information from those pages, damaging the whole WWW, and ultimately, gets the answer horribly wrong enough times to be dangerous.
Right? Like let me choose if and when I want to use it. Don’t shove it down our throats and then complain when we get upset or don’t use it how you want us to use it. We’ll use it however we want to use it, not you.
I should further add - don’t fucking use it in places it’s not capable of properly functioning and then trying to deflect the blame on the AI from yourself, like what Air Canada did.
https://www.bbc.com/travel/article/20240222-air-canada-chatbot-misinformation-what-travellers-should-know
They were trying to argue that it was legally responsible for its own actions? Like, that it’s a person? And not even an employee at that? FFS
You just know they’re going to make a separate corporation, put the AI in it, and then contract it to themselves and try again.
That is a tiny fraction of a rounding error for a company that size. And it doesn’t come anywhere near being just compensation for the stress and loss of time it likely caused.
There should be some kind of general punitive “you tried to screw over a customer or the general public” fee defined as a fraction of the companies’ revenue. Could be waived for small companies if the resulting sum is too small to be worth the administrative overhead.
Definitely agree, there should have been some punitive damages for making them go through that while they were mourning.
But the shareholders… /s