ruling that Air Canada had to pay Moffatt $812.02 (£642.64) in damages and tribunal fees
That is a tiny fraction of a rounding error for a company that size. And it doesn’t come anywhere near being just compensation for the stress and loss of time it likely caused.
There should be some kind of general punitive “you tried to screw over a customer or the general public” fee defined as a fraction of the companies’ revenue. Could be waived for small companies if the resulting sum is too small to be worth the administrative overhead.
That is a tiny fraction of a rounding error for a company that size. And it doesn’t come anywhere near being just compensation for the stress and loss of time it likely caused.
There should be some kind of general punitive “you tried to screw over a customer or the general public” fee defined as a fraction of the companies’ revenue. Could be waived for small companies if the resulting sum is too small to be worth the administrative overhead.
Definitely agree, there should have been some punitive damages for making them go through that while they were mourning.