I think the reported numbers are coming from downdetector.com, which relies on self reporting and people being aware that the website exists. I imagine many more customers were affected. Also, anything the prevents emergency services communication, which occurred during this outage, should be considered a major outage imo

I had this happen to me on eBay as well. I paid a few extra bucks to avoid buying from Amazon and instead got the item mailed to me directly from Amazon. This is against eBay’s policies (you need to have the described item on hand) and may be against Etsy’s policies too