Why does it seem that appliances are less reliable and just.... bad... compared to stuff we grew up with? In this video, I break down the reasons as to why "...
People don’t pay for the expensive (allegedly better) stuff because the customer assumes with great chances of being correct that the sales person doesn’t know shit, is lying to their face, and will not honor any of their words after you pay.
Customers don’t trust. So if you know that you are getting crap anyway, you better get cheap crap.
Then the corporate analysis interprets that pattern as “oh, the customer does not value quality, they just want cheap crap, let’s keep doing cheap crap”
The problem is trust.
People don’t pay for the expensive (allegedly better) stuff because the customer assumes with great chances of being correct that the sales person doesn’t know shit, is lying to their face, and will not honor any of their words after you pay.
Customers don’t trust. So if you know that you are getting crap anyway, you better get cheap crap.
Then the corporate analysis interprets that pattern as “oh, the customer does not value quality, they just want cheap crap, let’s keep doing cheap crap”