xkcd #3175: Website Task Flowchart
Title text:
Tired of waiting on hold? Use our website to chat with one of our live agents, who are available to produce words at you 24/7!
Transcript:
Transcript will show once it’s been added to explainxkcd.com
Source: https://xkcd.com/3175/
I’m pretty sure the phoneline does that because of boomers who still default to doing everything by phone