Google says it can’t fix Pixel Watches, please just buy a new one | With no official repair program and no parts, broken Pixel Watches are just e-waste.::With no official repair program and no parts, broken Pixel Watches are just e-waste.

  • markstos@lemmy.world
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    2 years ago

    On the other hand, a Garmin Fenix can be easily opened with an inexpensive tool and replacement parts are easily found online.

    • Pyotr@lemmy.world
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      2 years ago

      Their customer support is also aces too. I’ve got a Fenix 6s and the battery is going out on it, and they’re replacing it for free. No questions or fuss. Just a shipping label.

      For as expensive as they are, I’ve been extremely happy with them. When this replacement dies in another 3+ years I’ll definitely be getting another Garmin.

  • Art35ian@lemmy.world
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    2 years ago

    Same with the Google Nest Hub.

    It cost me around $600 and has a known splash-screen issue which I just woke up to one morning.

    No fix available when it happens. Nothing I did caused it. I just had to bin it.

    It’s either planned obsolescence or just shitty design.

    • thisisawayoflife@lemmy.world
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      2 years ago

      Companies should have fines for at least as much as the revenue they generated with those devices. Designed obsolescence is something that needs to be *abandoned, even if it hurts really bad financially.

      • fubo@lemmy.world
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        2 years ago

        Even simpler: If you sell it, and it breaks or becomes useless, you’re expected to take it back and dispose of it responsibly. Electronics retailers can charge a deposit, just like the supermarket does for beer and Coke.

        Just imagine if things worked that way —

        Find the broken husk of an iPod Shuffle on the beach? Take it to an Apple Store; they give you five bucks.

        Find a roadkill Dell laptop on the side of the road? (I did earlier this summer.) Take it to any big-box store that sells Dell laptops; they give you five bucks.

        Pixel Watch turned into e-waste? Mail it to Google; they give you five bucks. (Probably on your Google Pay account, yeah, but that’s better than nothing.)

    • troutsushi@feddit.de
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      2 years ago

      Oooooh, that’s a neat idea in light of the current EU legislation concerning the Right to Repair: Introduce a mandatory, highly visible, and standardized seal that all electronic devices have to display on the front of their box:

      Repairable

      or

      Disposable

      • AngryCommieKender@lemmy.world
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        2 years ago

        I would also suggest mandatory price caps on disposable products, to incentivize the elimination of production of such devices.

        • troutsushi@feddit.de
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          2 years ago

          It’d be more fitting to mandate every product to include its ecological price. Disposable vapes, for example, would disappear instantly.

          • AngryCommieKender@lemmy.world
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            2 years ago

            Also a good idea. I’m trying to make it too expensive to manufacture the vapes, you’re making them too expensive to purchase.

  • forrest@lemmy.world
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    2 years ago

    i bought a P-Watch due to the circular aesthetic, have been wearing mine since release. it’s “OK” but last week i fell on my bicycle and scratched up the watch face pretty badly, so QUITE annoying that there is no repair program.

    doesn’t matter though, switching to a classic Cassio watch soon anyways. “Smart Watches” aren’t that helpful for me, ultimately i don’t understand the appeal. it’s just PHONE ON WRIST, seems like another way to “PLUG INTO THE MATRIX”

    • Ejh3k@lemmy.world
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      2 years ago

      I wear my smart watch exclusively at work because when I’m on or around heavy machinery, I need to know if that little alert was something important or not. Otherwise I’d be checking my phone every five minutes. But I don’t have to stop or slow down to check my wrist.

    • Secret@lemmy.world
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      2 years ago

      Never understood the appeal of Dick Tracey’s phone watch, still don’t understand them now that the are real.

  • GoblinMan@lemmy.ml
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    2 years ago

    I get Google bad but what watch face is that in the thumbnail of the link?

  • Meldroc@lemmy.world
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    2 years ago

    Pixel Buds are the same way. IIRC from a teardown vid, those earbuds (and I’m guessing most of their competitors’ too) are designed to be quasi-disposable in this way. They’re glued together, the only way to open them up destroys them, warranty support consists of replacing defective earbuds.

    This business model does create an e-waste issue… More lithium ion batteries ending up in landfills, more gold extracted from components by kids in developing nations burning them and breathing the carcinogens…

  • madcaesar@lemmy.world
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    2 years ago

    If you are a google product adopter in 2023 then you deserved to be relieved of your money.