Air Canada appears to have quietly killed its costly chatbot support.
  • RegalPotoo@lemmy.worldEnglish
    56·
    2 years ago

    I wonder if this will turn into a new attack vector against companies; talk their LLM chat bots into promising a big discount, take the company to a small claims court to cash out

  • veee@lemmy.caEnglish
    31·
    2 years ago

    According to Air Canada, Moffatt never should have trusted the chatbot and the airline should not be liable for the chatbot’s misleading information because Air Canada essentially argued that “the chatbot is a separate legal entity that is responsible for its own actions,” a court order said.

    “Air Canada argues it cannot be held liable for information provided by one of its agents, servants, or representatives—including a chatbot,” Rivers wrote.

    • RegalPotoo@lemmy.worldEnglish
      35·
      2 years ago

      The thing is, none of that is even slightly true; even if the chatbot were it’s own legal entity, it would still be an employee and air Canada are liable for bad advice given by their representatives

      • veee@lemmy.caEnglish
        11·
        2 years ago

        Totally agree. With that statement they’re treating both employees and bots like scapegoats.

      • Lemminary@lemmy.worldEnglish
        2·
        2 years ago

        I wonder if advertising laws apply? With the whole “misleading their customers” being a thing.

  • gedaliyah@lemmy.worldEnglish
    23·
    2 years ago

    We told you that AI would be replacing workers, not that it would be any good at the job!