Google’s customer service has become non-existent and unhuman. I would be leary of trusting their ability to sort out any issues in a fast or logical manner.
I say this as a paying customer of a few of their products. Despite this position with them I’ve been stiffed on Google Play gift cards in which there has been no human recourse within Google to deal with.
They just keep the money and there is no agency or person to investigate the 1000s of people with legitimate issues of redeeming the cards caught up in their AI flags. It’s a nice way for Google to keep all of this money they have collected and never provide services for.
Slowly I’ve been removing their services from my life as I de-google where possible.
I’m doing the same but for more reasons than that. I’m honestly just sick of them. And Apple and Microsoft, to be fair. I’m tired of them all and the last decade of increasingly mounting bullshit. I genuinely want to support smaller businesses and help build up alternatives, and I’m tired of feeling bound to the big boys and forced to swallow whatever garbage they’ll push next.
Google’s shit just isn’t notably better than anyone else’s at this point, either. Not in most cases. Maps is still king and likely will be for a long time, but other than that? Meh. Email is email, haven’t lost anything by moving to Tutanota. Dropping Google Drive was easy when they killed the proper functionality of the desktop sync app a few years ago. Google Play Music got murdered and the only reason I kept that subscription was for YouTube, but the price increase next month is making me drop that too.
The real bitch is Android. It’s becoming increasingly difficult to use it without Google Play Services.
Google’s customer service has become non-existent and unhuman. I would be leary of trusting their ability to sort out any issues in a fast or logical manner.
I say this as a paying customer of a few of their products. Despite this position with them I’ve been stiffed on Google Play gift cards in which there has been no human recourse within Google to deal with.
They just keep the money and there is no agency or person to investigate the 1000s of people with legitimate issues of redeeming the cards caught up in their AI flags. It’s a nice way for Google to keep all of this money they have collected and never provide services for.
Slowly I’ve been removing their services from my life as I de-google where possible.
I’m doing the same but for more reasons than that. I’m honestly just sick of them. And Apple and Microsoft, to be fair. I’m tired of them all and the last decade of increasingly mounting bullshit. I genuinely want to support smaller businesses and help build up alternatives, and I’m tired of feeling bound to the big boys and forced to swallow whatever garbage they’ll push next.
Google’s shit just isn’t notably better than anyone else’s at this point, either. Not in most cases. Maps is still king and likely will be for a long time, but other than that? Meh. Email is email, haven’t lost anything by moving to Tutanota. Dropping Google Drive was easy when they killed the proper functionality of the desktop sync app a few years ago. Google Play Music got murdered and the only reason I kept that subscription was for YouTube, but the price increase next month is making me drop that too.
The real bitch is Android. It’s becoming increasingly difficult to use it without Google Play Services.