23andMe just sent out an email trying to trick customers into accepting a TOS change that will prevent you from suing them after they literally lost your genome ro thieves.

Do what it says in the email and email arbitrationoptout@23andme.com that you do not agree with the new terms of service and opt out of arbitration.

If you have an account with them, do this right now.

Here’s an email template for what to write: https://www.patreon.com/posts/94164861

  • @chemical_cutthroat@lemmy.world
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    371 year ago

    I feel like the TOS you are subject to is the one you signed when you first used the service. Unless you have been constantly using their service, I can’t see how a new TOS would affect you. I could be WAAY off here because IANAL, but a company can’t just retroactively change the TOS for customers without some kind of action taken by the customers under the new TOS.

    • @brygphilomena@lemmy.world
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      121 year ago

      Even that’s rather iffy too. If it’s been made so long that a reasonable person cannot be expected to read or understand it, it likely won’t hold up.

      Of the courts decide to say, fuck it then it won’t hold up.

      If this goes to a class action suit, I expect the judge to not let this change of TOS affect who is covered under the class action suit.

      This is just a way to make the customer THINK they can’t sue.