I’m particularly concerned about companies who have effectively outsourced their tech support to Social Media.
I am a Google Fi subscriber, and their customer support is so abysmal that a Google employee started up a “Reddit Request” system for Redditors to use to escalate support requests.
When I quit Reddit in a huff over the APIcalypse, the main thing that led me to not delete my account was the notion that if I ever had issues with Fi, and didn’t have an active Reddit account with sufficient karma to be believed, my issue may never get enough attention to be fixed.
I got banned for something really stupid and they denied my appeal so now I’m kinda just fucked for a lot of stuff, that is too much power for one site to have.
FWIW All I said was “I should be allowed to punch nazis” and I’ve seen way worse things than that said and not actioned on by reddit. (Even when reported)
There are entire communities that “glorify violence” that they do nothing about.
